Refund policy

We have a 15-day return policy for defective merchandise only.

To be eligible for a return, you must provide proof (pictures/video) of the defect and proof of purchase. 

To start a return, you can contact us at baltichauscollection@gmail.com. 

If your return is accepted, we’ll send you further instructions to complete the transaction. 

You can always contact us for any return questions at baltichauscollection@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 

If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at baltichauscollection@gmail.com.